Refund policy

Last Updated: September 2026

At Cancel Culture, we want you to receive your order in perfect condition. Please read this policy carefully before placing an order.

1. RETURNS

We currently do not accept returns for change of mind, personal preference, or incorrect size selection.

We strongly recommend checking the size chart available on the product page before placing your order.

For returns that are approved under this policy, customers are responsible for shipping the product back to the Cancel Culture return address. A ₹130 return handling and shipping charge will be applicable and may be deducted from the refund amount, where applicable.

Once the returned item is received and inspected, we will process the exchange or refund, as applicable, in accordance with Cancel Culture’s Return & Exchange Policy.

2. REPLACEMENTS

We accept replacement requests only in the following situations:

The product received is damaged
The wrong product or size was delivered
The product has a manufacturing defect
The product received is materially different from what was ordered

Replacement requests are subject to verification and approval by Cancel Culture.

3. REPLACEMENT REQUEST WINDOW

Replacement requests must be raised within 48 hours of delivery.

Requests submitted after this period may not be accepted.

To raise a request, please contact us as soon as you identify an issue with your order.

4. PROOF OF DAMAGE OR ISSUE

For damaged, defective, or incorrect-product claims, customers may be required to provide clear photographs and/or videos showing the issue.

We strongly recommend recording a clear unboxing video from the moment the package is opened. The video should ideally:

Begin before opening the package
Clearly show the shipping package and shipping label
Show the product and the issue clearly
Be continuous and unedited

An unboxing video may be requested as supporting evidence when investigating a claim.

Failure to provide sufficient evidence may affect our ability to approve a replacement.

5. PRODUCT CONDITION

Except where the issue itself makes this impossible, products approved for replacement must be:

Unworn
Unwashed
Unaltered
In their original packaging
With original tags and labels intact

Products that have been worn, washed, altered, damaged after delivery, or otherwise misused may not be eligible for replacement.

6. NON-ELIGIBLE CASES

Replacement requests will generally not be accepted for:

Change of mind
Incorrect size selected by the customer
Personal preference
Minor variations in stitching, threads, print, or fabric that do not affect the product's usability
Slight color differences caused by screen or device settings
Damage caused after delivery due to washing, improper use, or normal wear and tear
Products that have been altered or modified by the customer

7. REFUNDS

Cancel Culture primarily resolves eligible issues through replacement.

A refund may be offered if:

The replacement item is unavailable, or
Cancel Culture is unable to provide a suitable replacement

For approved refunds, the applicable ₹130 return handling and shipping charge may be deducted from the refund amount where applicable.

Once a refund is approved, it will generally be processed to the original payment method within 5–7 business days.

Actual crediting time may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.

8. SHIPPING FOR APPROVED REPLACEMENTS

If a replacement is approved because the product was damaged, defective, incorrect, or the error was attributable to Cancel Culture, we will cover the applicable replacement shipping costs.

If the issue is not covered under this policy, any additional shipping costs, where applicable, will be the customer's responsibility.